Refund Policy

ECHOJOY-Store Return & Refund Policy

Return Process:

1.Initiate Your Return:

• 联系支持： 发送电子邮件 至 yy4438344@gmail.com  ，并提供您的订单号、退货原因、商品照片（如有损坏）和购买证明。

2.Review & Instructions:

• Response Time: Our team will review your request within 1–3 business days.
• Return Details: If approved, you’ll receive an email with the return address, Return Merchandise Authorization (RMA) number, and any necessary shipping labels.

3.Ship Back the Item:

• Packaging: Use the original packaging and include your order information.
• Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a quality issue.
• Tracking: Retain your shipping receipt for tracking purposes.

Refund Process:

1.Inspection: Once we receive and inspect your returned item (within 5 business days), a refund will be issued to your original payment method.

2.Processing Time: Refund processing times vary by payment gateway (typically 3–10 business days).

Exchange Process:

1.Submit an Exchange Request:

• 联系支持： 发送电子邮件 至 yy4438344@gmail.com  ，并提供您的订单号、产品照片和换货原因。

2.Processing:

• Approval: Approved exchange orders will be processed and shipped within 3 business days, subject to inventory availability.
• Shipping Damage: For items damaged during transit, we may re-ship a replacement without requiring the original to be returned, provided you supply clear photos from different angles.

Shipping Damage Liability:

Reporting: If your item is damaged due to shipping, contact our support team within 3 days of delivery with photo evidence. Upon confirmation, we will arrange a free replacement.

注意： 交货日期后 3 天提出的索赔将无法处理。

Dispute Resolution:

Non-Compliance: If a returned item does not meet our return conditions, we will notify you via email with an explanation and offer possible solutions, such as a partial refund or exchange.

Mediation: Disputes will be resolved primarily through Shopify’s mediation services.

这些政策旨在提供清晰的说明和支持，确保您在 ECHOJOY 的体验从下单到发货后支持都顺畅无阻。如果您还有其他疑问，我们的客服团队将随时为您提供帮助。